Regional Assistant Director of Care Coordination


The Regional Assistant Director of Care Coordination is responsible to provide support, guidance, and supervision to the Care Manager Supervisors to ensure high-quality care coordination services are being delivered in the region. The Regional Assistant Director of Care Coordination will assist in the development, implementation, and monitoring of regional day-to-day operations and employees for care coordination service delivery.

Essential Job Functions:

Provide supervision and support to staff assigned, including but not limited to assisting in hiring, scheduling, evaluating, ongoing staff development, team meetings, and individual supervisory meetings.

  • Develop and support staff learning and professional development goals
  • Provide crisis intervention and support to Care Management staff to ensure individuals are receiving supports needed.
  • Assist with the development and oversight of the on-call regional support schedules and provide crisis intervention and on-call support as required
  • Ensure coverage and provide care coordination for assigned care manager caseloads and/or cover caseloads as needed.
  • Assist in the development and implementation of policies and procedures to ensure employees are trained and adhere to established policies and procedures.
  • Assist with the coordination and networking with other organizations, agencies, and service providers within the region to foster community collaboration in addressing the needs of individuals and families
  • Monitor use of all Health Information Technologies for documentation to assure that all services are documented per PCC policies and procedures.
  • Secure health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations.
  • Assist with periodic internal audits to ensure regulations, compliance standards and PCC policies/procedures are followed.
  • Prepare program and regional reports as requested
  • Participate in and facilitate individual case reviews and conferences (as needed).
  • Represent PCC on workgroups, committees, advisory groups or networks as assigned
  • Establish and maintain positive relationships at all levels inside and outside the organization. Effectively communicate Prime Care’s services mission and vision both internally and externally.
  • Maintain compliance with all state and federal laws and regulations, Medicaid compliance, and PCC policies and procedures
  • Perform all other duties relevant to the position as requested.

Knowledge, Skills, and Abilities:

  • Ability to quickly establish and maintain leadership credibility with all key stakeholders.
  • Knowledge of OPWDD and/or DOH program and service delivery system and regulations
  • Proficient in budgeting, finance, quality and performance management metrics.
  • Expertise in program development, preferably in services for people with developmental disabilities and/or health home care management.
  • Must be able to multi-task, establish priorities, and meet deadlines.
  • Ability to work independently and motivate others.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to act quickly, assess and act accordingly in crisis situations
  • Possession and ability to maintain a valid NYS Driver’s License; a vehicle is required to perform the job

Education and Experience:

  • Bachelor’s degree in Healthcare, Business or Human Services Administration, or related field.
  • Minimum of two years of supervisory experience
  • Experience and history of proven success in managed care, services for people with intellectual and developmental disabilities and/or health home care management preferred.

Physical Requirements/Working Conditions:

  • Ability to sit continuously
  • Ability to turn/twist upper body
  • Ability to use hand for repetitive action and fine manipulating for the purpose of keyboarding
  • Must be able to travel throughout covered territories in Upstate NY as needed.

Corporate Qualifications/Expectations:

  • Adhere to all Prime Care Coordination policies and procedures.
  • Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards.
  • Attend mandatory education and training modules as scheduled; obtain and maintain required certifications.
  • Maintain all required certifications/training by State regulations and PCC policy
  • Act as a professional representative of PCC in regard to appearance, behavior, temperament, communication, language, and dress.

How To Apply:

To apply for this position, please submit your cover letter and resume to If chosen for an interview, you will get a detailed job description and the opportunity to demonstrate why you are the best candidate for this position.

Please direct questions to