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Individualized Care Management

Prime Care Coordination is a care coordination organization (CCO) serving 8,600 members throughout 39 New York Counties. Prime Care supports individuals with intellectual and/or developmental disabilities, many of whom have multiple and complex needs, by developing individualized care plans focused on the individual’s personal goals and dreams.

Prime Care’s person-centered approach offers complete support for each person, identifying and coordinating the appropriate providers and services their members need to live their lives in the most meaningful way.

Our Mission & Values:

Partnering with people with intellectual or developmental disabilities to receive the services and support they need to live their lives in the most meaningful way.

Responsiveness

The right response at the right time: We are committed to providing timely solutions for each person and family we serve, including the necessary supports and connections for those with disability, language or other types of accessibility accommodations.

Inclusion

Everyone feels like they belong: We ensure all people are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to be successful.

Innovation

Challenge to go beyond: Through our collaborative approach, we help support and streamline processes to facilitate steps toward goal accomplishment for all.

Integrity

Doing the right thing: With Prime Care, you can count on consistent assistance, guidance and follow-through to reduce common burdens and instill peace of mind.

Independence

Encourage to reach potential: Our goal is for each person to gain more confidence and have the right opportunities to achieve better balance and fulfillment in their lives.

HEALTH HOME CARE MANAGEMENT CORE SERVICES

Comprehensive Care Management

  • Help you create your Life Plan and help you get it started
  • Review your current service needs, such as your providers and support services, your goals and your engagement activities
  • Provide you with education and support for health, wellness and decision-making

Care Coordination and Health Promotion

  • Provide you with education and support for health, wellness promotion and prevention programs
  • Coordinate and arrange for additional needed services and ensure you have what you need to follow your treatment plan

Comprehensive Transitional Care

  • Tell you, your family and your support team about networks with local practitioners and health facilities, including emergency rooms, hospitals and residential/rehabilitation settings
  • Help you and your family prepare for life changes, as well as changes in needed services

Comprehensive Care Management

  • Help you create your Life Plan and help you get it started
  • Review your current service needs, such as your providers and support services, your goals and your engagement activities
  • Provide you with education and support for health, wellness and decision-making

Care Coordination and Health Promotion

  • Provide you with education and support for health, wellness promotion and prevention programs
  • Coordinate and arrange for additional needed services and ensure you have what you need to follow your treatment plan

Individual and Family/Advocate Support

  • Educate you, your family and your support network about support and self-help resources to increase knowledge, engagement and independence, and to support your ability to take care of yourself
  • Share information with you and your family about educational resources and support services

Referral to Community and Social Supports

  • Advise you, your family and your support network of available community-based resources
  • Your Care Manager will explain how they will help in managing referrals, access, engagement, follow-up and coordination
  • Assist you with identifying additional community-based resources and supports

Health Information

  • Use Health Information Technology (HIT) to ensure all your care is being coordinated to best support you

Comprehensive Transitional Care

  • Tell you, your family and your support team about networks with local practitioners and health facilities, including emergency rooms, hospitals and residential/rehabilitation settings
  • Help you and your family prepare for life changes, as well as changes in needed services

Individual and Family/Advocate Support

  • Educate you, your family and your support network about support and self-help resources to increase knowledge, engagement and independence, and to support your ability to take care of yourself
  • Share information with you and your family about educational resources and support services

Referral to Community and Social Supports

  • Advise you, your family and your support network of available community-based resources
  • Your Care Manager will explain how they will help in managing referrals, access, engagement, follow-up and coordination
  • Assist you with identifying additional community-based resources and supports

Health Information

  • Use Health Information Technology (HIT) to ensure all your care is being coordinated to best support you

Ready for individualized care for yourself or a loved one?

Work With Us

We are always growing our dynamic and dedicated team of Care Managers.

Prime Care Coordination offers a variety of career opportunities centered around care coordination services for people with intellectual and/or developmental disabilities. Our welcoming culture offers a rewarding experience that promotes inclusion and celebrates diversity. If your goal is to make a positive difference in people’s lives, join us!