Electronic Systems Administrator


The Electronic Systems Administrator serves as the primary technical support to all systems applications including the Electronic Medical Record (EMR). The Electronic Systems Administrator is responsible to ensure the organization is implementing, effectively using and evaluating electronic systems while ensuring all systems are meeting all regulatory requirements and standards.

Essential Job Functions:

  • Maintain a high degree of computer and technical system expertise especially as it relates to the functionality and utilization of EMR.
  • Represent PCC on workgroups, committees, or networks as related to the EMR or other systems applications
  • Perform all other duties relevant to the position as requested.
  • Research, test and recommend electronic systems applications including mobile applications to support operations and workflows of the organization.
  • Configure and support the use of all electronic systems including the EMR application for the production and training environments.
  • Conduct systems assessments, evaluations and audits to ensure compliance of all federal and state regulations and standards are met
  • Develop, implement and monitor action plans to address organizational gaps or systems abilities
  • Assist in gathering requirements and workflows from cross-functional teams for the improvement and functional application of electronic systems
  • Serve as the primary contact for PCC and IT for system vendors
  • Maintain, track and communicate all service orders and tickets between PCC and system vendors.
  • Coordinate with the training team and EMR Master User for training needs for end users of system applications.
  • Develop, implement and monitor policies, procedures and process for operation and workflows involving system applications.
  • In coordination with data security resources, ensure the integrity and data security of all electronic systems.
  • Develop, implement and monitor project plans for implementation, update or change orders for system applications
  • Provide technical support, participating in the testing of software updates and new releases for assigned applications and systems as needed
  • Serve as IT lead for all test plans for integrated testing and coordinate testing among cross-functional teams
  • Participate in workgroups for quality and process improvement to support effective organizational and care management models and workflows
  • Assist in gathering requirements and workflows from cross-functional teams for the improvement and functional application of electronic systems
  • Prepare, communicate and disseminate system issues, outages, upgrades, new or changed features to all users.
  • Develop, implement and monitor and assess user satisfaction, abilities, and overall user experience.

Knowledge, Skills, and Abilities:

  • Knowledge of OPWDD and/or DOH regulations, programs, and service delivery system.
  • Must be able to multi-task, establish priorities, and meet deadlines.
  • Ability to work in a collaborative environment, work independently and motivate others.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to act quickly, assess, and act appropriately in crisis situations
  • Proficient with technology and understanding of health records
  • Maintain appropriate confidentiality and discretion at all times.
  • Must be willing and able to work independently and within large groups
  • Ability to solve practical problems and deal with a variety of variables.

Education and Experience:

  • Bachelor’s degree required, Information Technology, Informatics, Systems applications.
  • Experience with configuration, implementation and utilization of systems applications.
  • Experience with Electronic Health Records preferred.

Physical Requirements/Working Conditions:

  • Ability to sit/stand throughout day to accomplish job
  • Ability to enter data, notes, and other documentation into a computer.
  • Must be able to travel throughout covered territories in Upstate NY as needed.

Corporate Qualifications/Expectations:

  • Adhere to all Prime Care Coordination policies and procedures.
  • Adhere to the Agency Mission, Vision, Values, and Customer Service Standards.
  • Attend mandatory education and training modules as scheduled; obtain and maintain required certifications/training by State regulations and PCC policy
  • Act as a professional representative of PCC in regard to appearance, behavior, temperament, communication, language, and dress.

How To Apply:

To apply for this position, please submit your cover letter and resume to jobs@primecareny.org. If chosen for an interview, you will get a detailed job description and the opportunity to demonstrate why you are the best candidate for this position.

Please direct questions to jobs@primecareny.org.