Electronic Systems Administrator


The Electronic Systems Administrator serves as the primary support to the care coordination, operations, quality, clinical and compliance teams for all electronic systems including the electronic health record management system. Responsibilities will also include supporting the implementation of new modules and system upgrades to all electronic systems as well as adherence and promotion of change control process. The Electronic Systems Administrator will support the CCO/HHs long-term vision and goals of the I/DD service delivery system transformation to managed care.

If selected for this position, you will be responsible for:

  • Configure and support the use of all electronic systems including the Electronic Health Record (EHR) application for the production, and training environments.
  • Assist in gathering requirements from cross-functional teams for the improvement and functional application of the EHR.
  • Analyze data and perform GAP analysis in order to meet the requirements of federal and state regulations as well as the Agency’s objectives.
  • Provide trends and areas of vulnerability to associates or groups affected; keep abreast of changes in regulations, requirements, and trends
  • Act as a liaison between all EHR users, including care coordination staff, physicians, and IT.
  • Create, lead, and support training needs to ensure all stakeholders have the ability to successfully utilize the electronic systems used by the Agency in their specific role.
  • Create and update procedures relating to the use of electronic systems
  • Ensure care coordination, billing, and DOH requirements are documented and met, and the organization is prepared for successful billing, communication, audits, or process improvements.
  • Assist in creation of test plans for integrated testing and lead integrated testing among cross-functional teams
  • Proactively resolve issues and recommend quality improvements in care coordination workflows and related needs; obtain feedback from departments and cross-functional departments on desired system enhancements.
  • Provide technical support, participating in the testing of software updates/new releases for assigned applications and systems as needed; provide education and communicate all changes to both internal and external customers
  • Establish and maintain a relationship with vendors to report issues, create service orders, and ensure timely responses to Agency needs.
  • Develop a network of the EHR Care Coordination’s supports to benchmark and use as references to solve problems.
  • Create documentation informing stakeholders, customers, and employees of changes and processes.
  • Ensure compliance with all applicable local, State, and Federal regulations and agency policies
  • Perform all other duties relevant to the position as requested.

Minimum Qualifications:

  • Bachelor’s Degree required, Informatics degree or similar experience/education preferred.
  • Knowledge and understanding of Information Technology processes and documentation with 3-5 years’ experience.

To be considered for this position, you must be or have the following skills or experience:

  • Knowledge of OPWDD and/or DOH regulations, programs, and service delivery system.
  • Must be able to multi-task, establish priorities, and meet deadlines.
  • Ability to work in a collaborative environment, work independently and motivate others.
  • Ability to communicate effectively, both orally and in writing.
  • Proficient with technology and understanding of health records.
  • Diversified duties requiring the use of a wide range of procedures and the exercise of judgment in the analysis of facts, data, and circumstances surrounding data and processes to determine what action should be taken within the limits of standard practice.
  • Ability to pull together clinical and non-clinical staff from multiple areas and work effectively to produce a stated outcome.

Physical Requirements

  • Ability to sit/stand throughout the day to accomplish job.
  • Ability to enter data, notes, and other documentation into a computer.
  • Must be able to travel throughout covered territories in Upstate NY as needed.

Corporate Qualifications/Expectations:

  • Adhere to all Prime Care Coordination policies and procedures.
  • Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards.
  • Attend mandatory education and training modules as scheduled; obtain and maintain required certifications/training by State regulations and PCC policy
  • Act as a professional representative of PCC in regard to appearance, behavior, temperament, communication, language, and dress.