When you join Prime Care, you will be introduced to your Care Manager. Your Care Manager will work with you to create your Life Plan. Your Care Manager will also be the person you contact for any help or questions you may have about your supports and services. Your Care Manager will help coordinate services across systems, including the Office for People With Developmental Disabilities (OPWDD), the Department of Health and the Office of Mental Health. This means that you will have one place to plan all your service needs. Your Care Manager will have in-person meetings with you and your family/advocate on a regular basis.

Our Care Managers are a diverse group of professionals with decades of combined experience and a wealth of knowledge about the many resources and services available. They get special training to learn all about different ways to help people in the developmental-disability community. Some of our Care Managers speak more than one language. They will be able to assist and talk with you, your family and your support network in a way that is most comfortable for you.