Regional Assistant Director of Care Coordination

The Regional Assistant Director of Care Coordination is responsible to provide support, guidance, and supervision to the Care Manager Supervisors to ensure high-quality care coordination services are being delivered in the region. The Regional Assistant Director of Care Coordination will assist in the development, implementation, and monitoring of regional day-to-day operations and employees for care coordination service delivery.

Provide supervision and support to staff assigned, including but not limited to assisting in hiring, scheduling, evaluating, ongoing staff development, team meetings, and individual supervisory meetings.

• Develop and support staff learning and professional development goals
• Provide crisis intervention and support to Care Management staff to ensure individuals are receiving supports needed.
• Assist with the development and oversight of the on-call regional support schedules and provide crisis intervention and on-call support as required
• Ensure coverage and provide care coordination for assigned care manager caseloads and/or cover caseloads as needed.
• Assist in the development and implementation of policies and procedures to ensure employees are trained and adhere to established policies and procedures.
• Assist with the coordination and networking with other organizations, agencies, and service providers within the region to foster community collaboration in addressing the needs of individuals and families
• Monitor use of all Health Information Technologies for documentation to assure that all services are documented per PCC policies and procedures.
• Secure health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations.
• Assist with periodic internal audits to ensure regulations, compliance standards and PCC policies/procedures are followed.
• Prepare program and regional reports as requested
• Participate in and facilitate individual case reviews and conferences (as needed).
• Represent PCC on workgroups, committees, advisory groups or networks as assigned
• Establish and maintain positive relationships at all levels inside and outside the organization. Effectively communicate Prime Care’s services mission and vision both internally and externally.
• Maintain compliance with all state and federal laws and regulations, Medicaid compliance, and PCC policies and procedures
• Perform all other duties relevant to the position as requested.

• Ability to quickly establish and maintain leadership credibility with all key stakeholders.
• Knowledge of OPWDD and/or DOH program and service delivery system and regulations
• Proficient in budgeting, finance, quality and performance management metrics.
• Expertise in program development, preferably in services for people with developmental disabilities and/or health home care management.
• Must be able to multi-task, establish priorities, and meet deadlines.
• Ability to work independently and motivate others.
• Ability to communicate effectively, both orally and in writing.
• Ability to act quickly, assess and act accordingly in crisis situations
• Possession and ability to maintain a valid NYS Driver’s License; a vehicle is required to perform the job

• Bachelor’s degree in Healthcare, Business or Human Services Administration, or related field.
• Minimum of two years of supervisory experience
• Experience and history of proven success in managed care, services for people with intellectual and developmental disabilities and/or health home care management preferred.

• Ability to sit continuously
• Ability to turn/twist upper body
• Ability to use hand for repetitive action and fine manipulating for the purpose of keyboarding
• Must be able to travel throughout covered territories in Upstate NY as needed.

• Adhere to all Prime Care Coordination policies and procedures.
• Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards.
• Attend mandatory education and training modules as scheduled; obtain and maintain required certifications.
• Maintain all required certifications/training by State regulations and PCC policy
• Act as a professional representative of PCC in regard to appearance, behavior, temperament, communication, language, and dress.

To apply for this position, please submit your cover letter and resume to jobs@primecareny.org. If chosen for an interview, you will get a detailed job description and the opportunity to demonstrate why you are the best candidate for this position.

Please direct questions to jobs@primecareny.org.